Shipping & Returns Policy
Last updated: 14 August 2026.
Thank you for shopping with Kimos Maker. We want your shopping experience to be as clear and straightforward as possible. Please read this Shipping & Returns Policy to understand how digital and physical orders are processed, delivered, returned, and refunded.
Digital Products
All digital products are delivered electronically.
Digital products are normally available for download or delivered by email immediately after your payment has been successfully processed.
Please make sure that the email address provided during checkout is correct. If you do not receive your digital product within a few minutes, please check your spam or junk folder before contacting us.
Right of Withdrawal for Digital Products
Digital products are supplied for immediate access.
Where you have expressly agreed during checkout to receive the digital content immediately and acknowledged that you will lose your right of withdrawal once the download or delivery of the digital content begins, the purchase can no longer be cancelled once delivery or download has started.
If the required consent has not been given, your statutory right of withdrawal remains applicable in accordance with applicable consumer law.
If you receive an incorrect or defective digital file, please contact us at kimos.maker@gmail.com and we will work with you to resolve the issue.
Physical Products
All physical products are carefully prepared and packaged before shipping.
Processing Time
Physical orders are typically prepared and dispatched within 5 business days after payment confirmation.
Many Kimos Maker products are handmade, customized, or personalized. These products may require additional preparation time. If a product requires a longer processing time, this will be communicated on the product page or directly to you.
Business days do not include weekends or public holidays in the Netherlands.
Delivery Time
Delivery time begins after your order has been dispatched and is separate from our processing time.
Delivery times vary depending on your location, the shipping method selected, and the shipping carrier.
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please note that delivery may take longer during holidays, peak seasons, severe weather conditions, carrier disruptions, or other circumstances outside Kimos Maker’s reasonable control.
Shipping Costs
Any applicable shipping costs will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, package size, weight, and selected shipping method.
Shipping Address
Please make sure that your shipping address is complete and accurate before placing your order.
Kimos Maker cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at kimos.maker@gmail.com.
If your order has not yet been dispatched, we will do our best to update the address. Once an order has been shipped, we may not be able to make changes.
Returns & Right of Withdrawal
Non-Personalized Physical Products
For physical products that are not customized or personalized, consumers have the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason, where the statutory right of withdrawal applies.
To exercise your right of withdrawal, you must inform Kimos Maker of your decision within the 14-day withdrawal period by contacting us at:
Email: kimos.maker@gmail.com
After notifying us of your withdrawal, you must return the product within 14 days.
Return Shipping Costs
For returns made under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the product unless Kimos Maker has agreed otherwise.
We recommend using a shipping method that provides proof of postage or tracking, as the customer remains responsible for the returned product until it reaches us.
Condition of Returned Products
You may inspect a product in the same way you reasonably would in a physical shop.
Returned products should be handled with care and, where reasonably possible, returned with their original packaging and accessories.
You may be responsible for any reduction in the value of the product caused by handling or use beyond what is necessary to determine the nature, characteristics, and functioning of the product.
Personalized & Customized Products
Many Kimos Maker products are created specifically according to the customer’s choices, specifications, names, text, designs, measurements, colours, or other personalization requests.
Products that are made according to your specifications or are clearly personalized are excluded from the statutory 14-day right of withdrawal.
This means that personalized or customized products cannot normally be returned or exchanged simply because you changed your mind.
This exclusion does not affect your rights if the product:
- arrives damaged;
- is defective;
- is different from what you ordered; or
- contains an error made by Kimos Maker.
If there is a problem with a personalized product, please contact us and we will work with you to provide an appropriate solution.
Damaged, Defective or Incorrect Products
We carefully inspect and package our products before shipping.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible at: kimos.maker@gmail.com
Please include:
- your order number;
- a description of the problem; and
- clear photographs showing the issue, where applicable.
If the product does not conform to what was agreed, Kimos Maker will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
Reasonable return shipping costs for defective, damaged, or incorrectly supplied products will be covered by Kimos Maker where applicable.
Nothing in this policy limits your statutory rights regarding defective or non-conforming products.
Refunds
For eligible returns made under the statutory right of withdrawal, we will refund the amount paid for the returned product.
If you withdraw from the entire order, we will also refund the standard delivery costs originally charged for sending the order to you.
Any additional amount paid for a more expensive delivery method than our standard delivery option does not have to be refunded.
Refunds will be processed within 14 days after you notify us of your withdrawal.
For physical products, we may wait to issue the refund until we have received the returned product or until you provide proof that the product has been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original purchase unless another method has been expressly agreed.
Return shipping costs for a normal withdrawal remain the responsibility of the customer, as described above.
Undelivered or Returned Packages
If a package is returned to Kimos Maker because the shipping address provided by the customer was incorrect, incomplete, or the package was not collected, please contact us to discuss the available options.
Additional shipping charges may apply if the order needs to be shipped again, unless the failed delivery was caused by Kimos Maker or the shipping carrier in circumstances for which Kimos Maker is responsible.
Statutory Consumer Rights
Nothing in this Shipping & Returns Policy is intended to exclude or limit any mandatory rights you may have under applicable consumer protection law.
Where any part of this policy conflicts with mandatory consumer law, the applicable statutory consumer rights will take precedence.
Contact Us
If you have any questions about shipping, delivery, returns, refunds, cancellations, or your order, please contact us:
Kimos Maker
Email: kimos.maker@gmail.com
Location: Lelystad, Netherlands
We are happy to help with any questions regarding your order.
Order Cancellations
Personalized or Custom-Made Products
Orders for personalized or custom-made products may only be cancelled before production begins.
Once production has started, the order cannot be cancelled, as the product is being made specifically according to your specifications and may not be suitable for resale.
Once an order has been shipped, it cannot be cancelled.
This does not affect your statutory rights if the product arrives damaged, defective, incorrect, or does not conform to your order.
Non-Personalized Products
For non-personalized products, your statutory right of withdrawal remains applicable in accordance with applicable consumer law.
Digital Products
Digital orders may be cancelled before delivery of the digital content begins where applicable.
Once immediate digital delivery or download has begun after you have expressly agreed to immediate delivery and acknowledged the loss of your right of withdrawal, the order can no longer normally be cancelled.
Cancel Order
To cancel an eligible order or exercise your right of withdrawal, please complete the form below.